Handok Healthcare

Privacy Policy

Handok Healthcare Co., Ltd. (hereinafter referred to as “Handok Healthcare”) values your personal information and complies with all applicable laws and regulations related to personal data protection, including the Personal Information Protection Act.
Through this Privacy Policy, Handok Healthcare informs you of the purposes and methods for which your personal information is used, as well as the measures taken to protect such information.

Article 1. Definition of Personal Information

“Personal Information” refers to information relating to a living individual that can identify the individual by name, resident registration number, or other identifying details contained therein, including information that can be easily combined with other data to identify a specific individual even if it cannot do so on its own.
It also includes pseudonymized information, which refers to information processed in such a way that a specific individual cannot be identified without the use or combination of additional information required to restore it to its original state.

Article 2. Items of Personal Information Collected and Purpose of Collection

Handok Healthcare processes the following personal information with the consent of the data subject in accordance with Article 15, Paragraph 1, Subparagraph 1 of the Personal Information Protection Act.
The collected personal information will not be used for any purpose other than those stated below. If the purpose of use changes, prior consent will be obtained.

1:1 Inquiry Users

  • Purpose of Collection
    Customer inquiries, complaint handling, identity verification, confirmation of inquiry and complaint details (including additional verification), and notification of processing results.
  • Items Collected
    [Required] Name, contact information, email address, consultation type, subject title, and any personal information included in the inquiry content.
  • Retention and Use Period
    Personal information is retained and used until the purpose of use has been achieved, after which it is destroyed without delay.
    However, where retention is required by applicable laws and regulations, the information may be stored for a certain period in accordance with Handok Healthcare’s Privacy Policy.
  • Records Required Under Applicable Laws
    Under Article 6 of the Act on Consumer Protection in Electronic Commerce
    1. - Records related to contracts or withdrawal of offers: 5 years
    2. - Records on payment and supply of goods/services: 5 years
    3. - Records on consumer complaints or dispute resolution: 3 years
  • Under Article 15-2 of the Protection of Communications Secrets Act
    1. - Computer communication records, internet log data, access trace data: 3 months
    2. - Records on consumer complaints or dispute resolution: 3 years
  • Method of Destruction
    1. - Printed documents or written records containing personal information: shredding or incineration
    2. - Electronic files: permanent deletion using irrecoverable methods

Article 3. Rights and Obligations of Data Subjects and Methods of Exercise

Data subjects may request access to (viewing), correction or deletion, suspension of processing, or withdrawal of consent for their registered personal information at any time.
If a data subject contacts Handok Healthcare’s personal information management department in writing, by phone, or by email, the company will take action without delay.
If a data subject requests correction of errors in personal information, Handok Healthcare will not use or provide the relevant personal information until the correction is completed.
For children under the age of 14, their legal representative has the right to access or correct the child’s personal information and to withdraw consent for its collection and use.
Personal information terminated or deleted at the request of the data subject or legal representative shall be processed in accordance with this Privacy Policy and shall not be viewed or used for any other purpose.

Article 4. Installation/Operation of Automatic Personal Information Collection Devices and Refusal

Handok Healthcare does not use cookies to store or retrieve users’ usage information.

Article 5. Measures to Ensure the Security of Personal Information

In processing users’ personal information, Handok Healthcare takes the following measures to ensure that personal information is not lost, stolen, leaked, altered, or damaged.

  • Administrative Measures
    1. - Establishment and implementation of an internal management plan for the secure handling of personal information
    2. - Regular education and awareness enhancement activities for personnel handling personal information at least once a year
    3. - Minimization of the number of personnel with access to personal information
  • Technical Measures
    1. - Installation of security programs to prevent leakage or damage caused by hacking, computer viruses, and other external
    2. threats
    3. - Response measures against unauthorized external access such as hacking attempts
    4. - Encryption of personal information and passwords for secure storage and management
    5. - Use of separate security functions during transmission to ensure safe data transfer

Article 6. Personal Information Protection Officer

Handok Healthcare designates the following Personal Information Protection Officer to oversee matters related to personal information processing and to handle user complaints and damage relief related to personal information.

  • Personal Information Protection Officer
    1. - Name: Mihyun Kim
    2. - Position: Head of Domestic Business Division
    3. - Email: privacy@handokhc.com
    4. - Tel: +82-2-527-5114
  • pxedies for Rights Infringement

    If you need to report or consult regarding personal information infringement, or if you have suffered financial or mental damages due to such infringement, you may apply for relief through the following institutions.

    1. - Personal Information Dispute Mediation Committee (www.kopico.go.kr / 1833-6972)
    2. - Korea Internet & Security Agency (KISA) Personal Information Infringement Report Center (https://privacy.kisa.or.kr / Call 118 without area code)
    3. - Personal Information Protection Commission Privacy Portal (https://www.privacy.go.kr / Call 118 without area code)
    4. - Supreme Prosecutors' Office Internet Crime Investigation Center (www.spo.go.kr / Call 1301 without area code)
    5. - National Police Agency Cyber Crime Reporting System (https://ecrm.police.go.kr / Call 182 without area code)

Article 7. Changes to the Privacy Policy

This Privacy Policy shall take effect from May 1, 2026.
If there are any additions, deletions, or corrections resulting from changes in applicable laws or company policy, Handok Healthcare will provide prior notice of such changes through its website before they take effect.

Article 8. Right to Refuse Consent to the Collection and Use of Personal Information

You have the right to refuse consent to the collection and use of your personal information by Handok Healthcare.
However, if you refuse consent, the use of certain services may be restricted.

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